Refund policy

Returns & Exchanges

If a piece isn't right, send it back. You have 30 days from the day your order arrives to return anything for a refund or an exchange, and return shipping is on us - anywhere in the world.

What we need back: the piece unworn, undamaged, and in the condition it arrived in; any packaging or tags it shipped with; and your order number, which is on your confirmation email.

How to start a return: email floodedclosetsales@gmail.com with your order number and whether you want a refund or an exchange. We send a prepaid return label the same or next business day.

Refunds: once your return reaches us we check it over and refund your original payment method within 2 business days. Your bank may take another 3-10 days to show it on your statement.

Damaged, defective, or wrong item: send us a photo along with your order number. We'll replace the piece or refund you in full, shipping included. Please don't ship anything back until we ask.

What we can't accept: pieces that have been worn, resized, altered, or damaged after delivery, and anything sent back after the 30-day window has closed.

Questions: email floodedclosetsales@gmail.com and a real person will get back to you.